At this time we are unable to issue refunds; however, if your product was broken during transit or your plant did not arrive in good condition, please reach out via Contact Us and we'll proceed on a case-by-case basis.
What is your Shipping Policy?
Processing time is 2-4 days and all orders are shipped via USPS Priority Mail which takes about 1-4 business days to deliver. We try to ship most orders between Monday and Wednesday and it will typically reach the recipient by Saturday at the latest. However, due to COVID-19, USPS is experiencing a higher than normal ship time which may delay your package.
Please make sure to double check your SHIP TO address prior to checkout; if you need to make any changes after the fact, immediately email or submit a Contact Us ticket so we can rectify ASAP. If you ship to the incorrect address and would like a re-shipment, we'll need to charge a $8 shipping fee.
Do you offer Wholesale?
Yes! Please contact us via our Contact Us section or you can e-mail us directly at firstname.lastname@example.org.
Do you Gift Wrap?
We can gift wrap upon request (please make sure to click the "gift wrapping" option at checkout. However, we usually ship each package in a custom made Monstera leaf printed corrugate box with tissue paper and a sticker to seal.
Can I select the type of Succulent or Houseplant prior to shipping?
No, unfortunately because we buy in bulk we're not able to choose what kinds of plants to include with each purchase. If you have specific recommendations we can try to accommodate your request.
How can I customize a personalized card?
Please add your custom note at checkout. Or, you can email or submit a Contact Us ticket with the personalized message, your order number, and name.